Complaint Resolution Process

TVA provides regulatory oversight for CUB electric rates and service practices. By working cooperatively, TVA and CUB have adopted a complaint resolution process to assist customers in resolving billing disputes and other electric service related issues.

In the event such a dispute or issue arises, the customer is expected to first work in concert with CUB’s Customer Service Department in a good faith effort to seek fair and equitable resolution of the matter. However, if the customer has an unresolved electric service issue or complaint and they wish to appeal CUB’s decision, they can do so through TVA’s Complaint Resolution Process.

For further information Customers can visit, email, or call the TVA Regulatory hotline at 1-888-289-8409.