Get alerts and report outages via text
Customers with a cell phone on file are automatically enrolled in CUB’s outage alerts text service. Once enrolled, you can text to 865-457-9232:
- OUT to report an outage using your cellphone
- STATUS for an outage update
- HELP for more information
- STOP to opt out of outage alerts
Tip: Save the number 865-457-9232, perhaps as “CUB”.
Want to opt back in? Text “CUB” to 865-457-9232
*Message and data rates may apply.
Please make sure we have your current cell number on file.
When you call or text from the phone number tied to your account, we can more quickly locate the area where power is out and restore your power.
Call 865-457-9232 to speak with a customer service representative between 8 a.m. and 5 p.m. Monday through Friday.